Connect with us


Why are grocery retailers teaming up with tech giants?




By Emma Thomasson

BERLIN (Reuters) – France’s Carrefour announced a deal this week with Google to boost its online shopping business. It is the latest in a string of partnerships between traditional food retailers and tech companies as grocery ecommerce takes off.



Global grocery retailing is worth $5.9 trillion, according to figures from market research provider Euromonitor. Online sales of food and drink only accounted for about 1.5 percent of that in 2017, but are growing fast in some key markets.

The figure is much higher in countries where retailers have quickly embraced ecommerce. The online share of food retail in Britain is 5.5 percent and 4.5 percent in France, according to business intelligence firm Planet Retail RNG.

China’s online grocery market is expected to almost triple by 2022 to account for 11 percent of spending, according to grocery industry research group IGD.

The United States is a laggard on just 1 percent but is expected to more than double by 2022, according to IGD.


Many traditional grocers need help with automatically replenishing products in stores, shopper subscription, artificial intelligence, voice technology and digital assistants, according to UBS analyst Daniel Ekstein.

“This is bringing together previously unlikely bedfellows,” he said. “Google has positioned itself an ally in the tech arms-race and so partnership seems a pragmatic, capital light solution to build skill and scale.”

By 2022, Chinese internet giant Alibaba will have overtaken Walmart to become the world’s biggest retailer. Amazon will be third with China’s in fourth place and Carrefour in fifth, Planet Retail predicts.

While retailers possess a huge amount of data on shopping habits, particularly through their loyalty schemes, they are not as good as big tech companies at using it to make personalized offers to customers, said Planet Retail director Boris Planer.

“The online and offline worlds are coming together. This ability to connect with the customer and mine data is going to be one of the main capabilities for the future,” he said.

“Retailers are beginning to understand that it would be a big mistake to think they can do it on their own.”

They also need help in setting up automated warehouses to enable fast picking of online orders, an area where Britain’s Ocado has taken the lead.


Storing and delivering food, especially fresh and frozen products, is a major headache. Many British retailers have struggled to turn a profit even after two decades of experimenting with different ways to handle online grocery.

However, bricks-and-mortar retailers have major advantages over pure online players: they have long established relationships with suppliers, trusted own brands, logistics expertise and stores that can be used as a distribution network.

In Britain and France, online grocery was first offered by incumbents such as Tesco and Carrefour, while in China, the development has been led by Alibaba and partnering with traditional supermarkets.

Consumers shop for food on a more regular basis than most other categories – it accounts for third to a half of all spending in many developed countries.

That is the main reason why Amazon has persisted with its Fresh grocery service, launched in 2007, despite its logistical challenges and slow progress in winning customers.

Bernstein analysts say: “Once a retailer cracks the logistics path for grocery ecommerce, it provides a high frequency platform from which other categories can be approached. Grocery retail can therefore not be ignored.”


The need to combine expertise in food with digital capabilities has triggered many deals in recent years.

Here are some of the biggest recent ones:


– Kroger seals warehouse deal with Ocado

– Walmart pays $16 billion for 77 percent stake in Indian ecommerce firm Flipkart

– France’s upmarket Monoprix chain, owned by Casino, agrees deal to sell groceries via Amazon

– Carrefour announces deal with Internet giant Tencent


– Amazon buys Whole Foods for $13.7 billion

– Walmart and expand strategic cooperation


– Walmart buys ecommerce start-up for $3 billion


– While Alibaba and say they want to focus on China and southeast Asia for now, they have global ambitions and analysts expect they might eventually make moves into North America or Europe, perhaps with local partners.

– Bernstein analysts speculate that Alibaba might seek to partner with Kroger or Britain’s Tesco, while they predict Walmart could also deepen its cooperation with

– Amazon could roll out its Fresh service to more markets; it also plans to offer Whole Foods groceries via its fast-shipping Prime Now scheme in select U.S. cities

– Ocado is expected to sign more deals with retailers in other countries, particularly continental Europe

– U.S. grocery delivery start-up Instacart, which picks and delivers groceries for retailers, might need to make a strategic shift after Kroger’s deal with Ocado


Grocery margins are already razor thin and ecommerce is expected to erode those further due to the high costs of delivery and the need to invest in technology and logistics.

McKinsey estimates that the additional expense of selling groceries online amounts to between 4 and 7 euros per transaction, largely due to delivery costs.

“Bricks-and-mortar grocers will feel a significant financial impact, as their slender margins make them sensitive to even a small loss in market share,” according to a recent report by management consultants Oliver Wyman.

Up to 30 percent of store space could close in most of the countries it has modeled if online grocery reaches about 8 percent market share, Oliver Wyman predicts.

However, online could provide just as high a return on capital as offline retail, as it requires less investment than running and owning stores, according to Ahold Delhaize.

Grocery delivery is much more efficient in urban areas as retailers can maximize the number of orders each driver unloads in a fixed period, part of the reason it has taken off in densely populated places like Britain and Chinese cities.

In suburban or rural areas, it makes more sense to encourage shoppers to collect orders themselves from stores or curbside pick-up points, an approach pioneered in France that is now gaining favor in the United States.

“It is still a category that needs a lot of work. The cost of delivery needs to be brought down, infrastructure needs to be built, and shopper trust needs to be established. This will take years,” Euromonitor analyst Tim Barrett

“Retailers and suppliers cannot wait for it to become mature and figure it out then. As with all paradigm shifts, true leaders will have established their presence and expertise for years before the trend hits the masses.”

(Additional reporting by Lisa Baertlein; editing by Anna Willard)



South Korea’s Bithumb loses $32 million in digital money heist, bitcoin falls




By Cynthia Kim and Joyce Lee

SEOUL (Reuters) – South Korean cryptocurrency exchange Bithumb said 35 billion won ($31.5 million) worth of virtual coins were stolen by hackers, the second local exchange targeted in just over a week as cyber thieves exposed the high risks of trading the digital asset.


Bithumb said in a notice on its website on Wednesday that it had stopped all trading after ascertaining “some cryptocurrencies worth about 35 billion won were seized between late yesterday and early morning today.”

The exchange, the sixth busiest in the world according to, said it had stored “all clients’ assets in safe cold wallets,” which operate on platforms not directly connected to the internet.

It added that the company would fully compensate customers.

The Bithumb theft highlights the security risks and the weak regulation of global cryptocurrency markets. Global policymakers have warned investors to be cautious in trading the digital currency given the lack of broad regulatory oversight.

In Ho, a professor at Korea University’s Blockchain Research Institute, said the stolen coins were most likely to be from the more insecure ‘hot wallets.’

“Since coins in the cold wallets are not at all wired to the internet, it would have been impossible for hackers to steal those in cold wallets unless they physically broke in,” said In, a blockchain expert at the research center.

Bithumb did not immediately respond to Reuters’ request for comments, and its statement did not say whether the stolen coins were stored in its ‘hot wallets’.

Mun Chong-hyun, chief analyst at ESTsecurity, said digital coins would continue to be juicy targets for hackers around the world.

“No security measures or regulations can 100 percent guarantee safety of virtual coins. It is held anonymously and in lightly-secured systems, which makes them an irresistible target,” Mun said.

On the Luxembourg-based Bitstamp, bitcoin <BTC=BTSP> was down 1.8 percent at $6,612.92 by 0351 GMT, extending losses as a series of intrusions on cryptocurrency exchanges in recent weeks sparked concerns over security.

It has fallen roughly 70 percent from its all-time peak hit around mid-December 2017.

On June 11, another South Korean cryptocurrency exchange Coinrail said it was hacked. The cyber attacks come after a high-profile theft of over half a billion dollars worth of digital currency at Japan’s exchange Coincheck earlier this year.

In January, South Korea banned the use of anonymous bank accounts for virtual coin trading to stop cryptocurrencies being used in money laundering and other crimes. But the government said it does not intend to go as far as shutting down domestic exchanges.

Bithumb trades more than 37 different virtual coins, according to

(Editing by Shri Navaratnam and Jacqueline Wong)


Prev postNext post

Continue Reading


Verizon to stop selling phone location data to third parties




By Sheila Dang

(Reuters) – Verizon Communications Inc will stop selling its customers’ phone location data to third parties after an investigation by a U.S. Senator found law enforcement agencies were able to use the data to track people without their consent.


The move by Verizon comes as consumers and lawmakers are increasingly concerned about privacy and security amid data breaches by tech firms, including Facebook Inc..

In a letter to Senator Ron Wyden of Oregon dated June 15 and released by Wyden’s office on Tuesday, Verizon said it was beginning the process to stop selling customer location data to vendors that aggregate the data.

Wyden contacted the major carriers after his probe found that a prison phone company called Securus Technologies with access to such data had allowed law enforcement to use it to track people.

A Securus spokesman said the company was authorized to give law enforcement the location of a phone in certain circumstances, under Securus’ contract with the third party data aggregator.

“We believe that ending the ability of law enforcement to use these critical tools will hurt public safety and put Americans at risk,” the spokesman said.

AT&T Inc and T-Mobile US Inc said in letters to Wyden that they have blocked the prison phone company from accessing customer data, but stopped short of saying they would stop selling the location data to others. Sprint Corp in its letter to Wyden said it would end access to its customers’ location data if a breach was found.

Shares of Verizon were up 2.2 percent at $48.49 in afternoon trading.

(Reporting by Munsif Vengattil in Bengaluru and Sheila Dang in New York; Editing Bill Berkrot and Sandra Maler)


Continue Reading


Amazon’s Alexa will now butler at Marriott hotels




(Reuters) – Inc said on Tuesday that it has partnered with Marriott International Inc to help increase guest access to amenities with Alexa, through its voice-controlled device Echo, in an attempt to expand its presence in the hospitality industry.


Alexa for hospitality would assist in providing services ranging from ordering room service to requesting housekeeping or calling the concierge for dinner recommendations without picking up the phone.

The company said the partnership will start this summer at Marriott’s select properties and the service will be available by invitation to other hotel chains.

Several media reports had said that Marriott had tested both Apple Inc’s Siri and Amazon’s Alexa to select what was best suited for its hotels.

On whether Alexa was chosen over Siri, Marriott said “this was not a direct comparison with Siri. We work with a number of partners in order to test emerging technology so we can learn and leverage what we believe will enhance the guest experience.”

Amazon has never disclosed the exact sales figure for its Echo devices. However, the company in January said it sold “millions” of Amazon devices and that the Echo Dot device was the best-selling product among Prime members.

The company’s move to tie-up with hotels is another strategy to woo more users for its Echo devices.Amazon Echo owners spend an average of $1,700 a year on Amazon, more than the $1,300 Amazon Prime members are estimated to be spending a year on the e-commerce site, CNBC reported earlier this year, citing a report by Consumer Intelligence Research Partners.

(Reporting by Vibhuti Sharma and Arunima Banerjee in Bengaluru; Editing by Shailesh Kuber)


Continue Reading


Walt Disney names creative heads of animation studios




(Reuters) – Walt Disney Co on Tuesday split the role of its outgoing creative head John Lasseter and appointed two Academy award winners to spearhead its two animation studios.

Jennifer Lee will be the Chief Creative Officer of Walt Disney Animation Studios and Pete Docter will take over the same role at Pixar Animation Studios.


Lasseter will leave at the end of the year, the company had said earlier this month.

Lasseter, the creative force behind movie hits like “Toy Story,” “Frozen,” and “Finding Nemo,” was on a six-month leave of absence after what he called “missteps,” including unwanted hugs that made employees uncomfortable.

Lee joined Walt Disney Animation Studios in 2011 as co-writer of “Wreck-It Ralph” and writer of “Frozen.” Docter joined Pixar in 1990 and directed animated films such as “Up” and “Inside Out.”

(Reporting by Supantha Mukherjee in Bengaluru; Editing by Arun Koyyur)


Continue Reading


ZTE and U.S. still working on escrow agreement: U.S. official




(Reuters) – ZTE Corp and the U.S. government are still working on an escrow agreement that must be completed and funded with $400 million before a ban on the Chinese company can be lifted, a U.S. official told Reuters on Tuesday.

The Commerce Department official, who declined to be identified, emphasized that working out the escrow agreement was part of a “normal process.”


ZTE agreed to pay a $1 billion penalty and put the $400 million in an escrow account in a U.S. bank as part of a settlement agreement reached on June 7 to allow it to once again do business with U.S. suppliers.

The escrow account is designed to allow the United States to obtain the money in case ZTE violates the settlement. An escrow agreement would define the terms by which the company deposits the money and the conditions under which it could be released.

ZTE paid the $1 billion civil penalty last week, according to people familiar with the matter.

Spokespeople for ZTE did not immediately respond to requests for comment.

ZTE, China’s second-largest telecommunications equipment maker, said last month it had ceased major operations after the Commerce Department issued an order banning U.S. companies from supplying goods for ZTE’s smart phones and networking gear.

The Commerce Department ordered the ban after finding that ZTE made false statements about disciplining 35 employees involved in illegally shipping U.S. goods to Iran and a cover-up that led to a March 2017 deal.

ZTE last year paid $892 million in civil and criminal penalties and pleaded guilty in a Texas federal court in connection with the illegal activity.

Shenzhen-based ZTE has a subsidiary in Richardson, Texas.

(Reporting by Karen Freifeld; Editing by Meredith Mazzilli)


Continue Reading


CEO Musk emails staff alleging employee ‘sabotage’




By Salvador Rodriguez

SAN FRANCISCO (Reuters) – Tesla Inc <TSLA.O> Chief Executive Elon Musk said on Monday in an email to staff that an unnamed Tesla employee had conducted “extensive and damaging sabotage” to the company’s operations including allegedly making unspecified code changes to its manufacturing operating system and sending what the email said was sensitive Tesla data to unnamed third parties.


Company spokeswoman Gina Antonini declined to comment on the email.

Musk said in the email, which was seen by Reuters, that he learned about this alleged behavior over the weekend.

“The full extent of his actions are not yet clear, but what he has admitted to so far is pretty bad,” Musk wrote. “His stated motivation is that he wanted a promotion that he did not receive.” Musk did not specify to whom he was referring.

Reuters could not independently confirm any of the claims in the email.

Musk wrote that the company would be investigating the matter this week, adding that Tesla needed to determine if the person was acting alone or in concert with “any outside organizations.”

“As you know, there are a long list of organizations that want Tesla to die,” Musk wrote, saying they included Wall Street short-sellers, oil and gas companies, and car company rivals but naming none.

Earlier on Monday, Musk sent a separate email to employees informing them of a “small fire” on Sunday at a company facility. The email was seen by Reuters.

Tesla said in an email that on Sunday night there had been a “smoldering in an air filter in the welding area of the body line. The smoldering was extinguished in a matter of seconds. There were no injuries or significant equipment damage, and production is back online.” The company did not specify the location of the fire, which Reuters was unable to independently confirm.

Musk said in the email that while the fire could have been a random event, “Please be on the alert for anything that’s not in the best interests of our company.”

Last week, Musk announced that nine percent of the company’s workforce was being laid off, without specifying an exact number.

Musk said the reorganization did not affect hourly assembly-line employees and was not expected to delay manufacturing targets.

Tesla’s future long-term profitability hinges on ramping up Model 3 output, which is intended for mass production.

Tesla’s stock price slipped 53 cents to $370.30 in after-hours trading on Monday.

(Reporting by Salvador Rodriguez; Additional reporting by Kristina Cooke; Editing by Bill Berkrot)


Continue Reading


Stay Updated

Most Popular